Answer Financial is looking for a Bilingual, English/Spanish, Inside Sales Associate Manager, to lead a team of licensed bilingual insurance agents. You will coach, motivate, and drive your team to hit production goals, quoting and selling personal lines insurance while delivering top-tier service to our customers.

This is a high-impact leadership role where you will directly influence sales performance and customer experience. If you have a proven track record in sales management and are ready to take your career to the next level, we want to meet you.

Why Join Answer Financial?

• 25+ years in business and a top-tier insurance agency with national reach.
• Answer Financial is part of the Allstate Corporation, one of the most recognized brands in insurance.
• Hybrid work model for better flexibility and work-life balance.
• Career growth, development programs, and leadership opportunities.
• Performance-based bonuses and unlimited earning potential.

Key Responsibilities

• Maintain a strong working knowledge of sales center metrics/reporting and monitor results daily.
• Provide guidance, training, and counseling to new hire Agents to support them through the learning curve to become effective producers in an acceptable timeframe.
• Coach team members by monitoring live and recorded calls. Create individual plans to improve sales and quality and follows through at subsequent coaching sessions.
• Manage a team of licensed sales agents responsible for quoting and selling insurance products. Lead and motivate the team to meet and exceed production goals.
• Effectively manage associate experience and performance issues, involving HR when appropriate, properly documenting, and appropriate counseling, as needed.
• Provide timely responses to customer complaints, inquiries, and e-mails.
• Ensure attainment of sales center goals.
• Help to identify training opportunities, support call center sales program initiatives, to include system modification and reference materials.

Experience and Skills

• 5 years' experience managing a team of licensed sales agents.
• Bilingual (English and Spanish), required. Must be 100% fluent, speaking, reading, and writing.
• Ability to effectively build and sustain productive sales teams.
• Demonstrated strong analytical skills with ability to diagnose and resolve issues.
• Excellent verbal and written communications skills.
• Strong passion for coaching and training for success.
• Ability to present ideas, topics and facilitate discussions with stakeholders.
• Proficiency in the use of computers within Windows, MS Office, and Internet environments.
• Strong leadership skills with the ability to engage and motivate others to achieve sales targets.

Education/Certification

• High school diploma or equivalent, required.
• College degree (preferred).
• Active Property & Casualty insurance license or obtain licensure within set timeframe.

Compensation offered for the role is $45,000 to $50,000 annually, is based on experience and qualifications, and includes bonus opportunities.

The successful candidate will be required to submit to a background investigation.

In addition to day one health benefits, we offer a Company matched 401(k) plan, generous paid time off, connectivity stipend, pension eligibility, tuition reimbursement, and much more! Visit our benefit site to learn more at www.allstategoodlife.com/AFI.

***Technical Requirements for Employment: **High speed internet is required - you must have the ability to directly connect our equipment to your router via an ethernet cable. We cannot support Wireless hotspots, satellite internet, or other wireless only services.

Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

Answer Financial is an equal opportunity employer.